Built for hotel and hospitality operations
Your AI Operations Team for Hospitality
Controlled. Adaptable. Operational.
HAIA coordinates the repetitive work behind guest operations, maintenance, staffing and purchasing — while hotel teams focus on service.
From guest requests and maintenance follow-up to supplier coordination, housekeeping actions, event preparation and management reporting, HAIA keeps operations moving.
HospitalityHuman ControlledUsage BasedPrivate Access
AIA CORE / SECTOR AGENTPRIVATE ACCESS
H
HOSPITALITY
HAIA
Hospitality AI Agent
UNDERSTANDCOORDINATEPREPAREEXECUTEFOLLOW UP
The opportunity
Hospitality teams should focus on guests. Not chase operational admin.
Hotels and hospitality groups coordinate hundreds of small actions across front office, housekeeping, maintenance, F&B, suppliers and management. HAIA helps keep those actions visible and accountable.
Operational capabilities
One agent around the work
between your systems and people.
Hotels, resorts, serviced-apartment groups and multi-property hospitality operators.
Guest requests
Route requests, follow ownership and prepare status updates.
Maintenance
Track defects, contractor attendance and room or area readiness.
Housekeeping coordination
Support priority rooms, exceptions and cross-team handovers.
Purchasing
Prepare replenishment, quotation and supplier follow-up workflows.
Events & operations
Coordinate checklists, dependencies and departmental actions.
Management reporting
Summarise recurring issues, open actions and operational priorities.
From information to action
HAIA understands what needs to happen next.
Instead of only summarising information, the agent can gather context, prepare a structured next step and place the decision in front of the right person.
NEW ITEM
“A conference group arrives tomorrow and three guest rooms remain blocked by maintenance issues.”
✓ Room status
✓ Maintenance tickets
✓ Technician availability
✓ Alternative rooms
✓ Guest notes
✓ Manager approval
HAIA / PROPOSED ACTION
Context checked. Action prepared.
- Arrival
- Conference group
- Risk
- 3 rooms blocked
- Action
- Recovery plan prepared
- Status
- Ready for approval
Review & approve →
Flexible by design
HAIA adapts to your operation — not the other way around.
Start with one high-friction workflow, connect the systems and information needed for that process, and expand only when the agent proves value.
Usage-based pricing.Pay for the amount of agent work your organisation actually uses instead of being forced into the same fixed package as everyone else.
Your workflows
Configure the agent around your current processes, responsibilities and terminology.
Your systems
Connect supported email, documents, management tools and operational data sources.
Your approvals
Decide which actions need review and which may be automated.
Your scope
Start with one team, workflow, site or business unit and expand over time.
AIA Core framework
Built to work around
real organisations.
The same underlying architecture can be adapted to different operational environments without pretending every company works the same way.
✓Inbox and communication workflows
✓Existing management and operational systems
✓Company procedures, roles and approval rules
✓Documents, reports and structured operational data
✓Human approval for important actions
✓Progressive autonomy as confidence grows
Security & Data Protection
Customer data stays under customer control.
HAIA is designed around controlled access, auditable actions and deployment options that can keep core operational data inside a customer-controlled environment.
✓Customer-authorised systems, mailboxes and data sources.
✓Customer data is not used for advertising, marketing profiling, resale or disclosure to third parties for their own independent purposes.
✓Approved external providers are used only where required to deliver the authorised service.
HAIA interactive demo
See the workflow.
Then decide where it fits.
Private demo access requires an invitation. Enter the company name and access code provided by AIA Core Technologies.
Invitation access · Company name and access code required.